FREQUENTLY ASKED QUESTIONS

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all the Questions YOU MAY HAVE.

At Olympus Waterford in Keller, TX, we offer thoughtfully designed one, two, and three-bedroom apartments tailored for your lifestyle. Curious about your future home? Our FAQs page has the answers you need about living in our welcoming community. Dive in to learn more about comfort and convenience!

Availability & Floorplans

  • Can I be added to a waitlist if no units are available?

    Yes, you can be added to the waitlist.


  • Are there short-term or flexible lease options available?

    Yes, we offer short-term and flexible lease term options.


  • Do prices change based on lease term or floor plan?

    Yes, price changes based on floor plan and lease term.


Application & Leasing

  • What is the application process and timeline?

    Once your online application has been submitted, you are required to submit your 2 most recent paystubs/bank statements for income verification. Depending on screening results or if additional information is required for approval, this process can take 24 - 72 hours.

  • What documents are required to apply?

    Proof of stable and verifiable employment and government photo identification are required to apply.

  • Can I lease an apartment without an in-person visit?

    Yes, you can lease an apartment without visiting in-person.


Fees & Payments

  • What fees are due at move-in and what fees are due when I apply (application, admin, deposit)?

    Application fee ($75 per person), admin fee ($150), deposit ($500). The application and admin fees are due at the time of application. The deposit is due with prorated rent at move-in.

  • Are there additional monthly fees (pet rent, parking, amenities)?

    Pet rent $25, carport parking $35, valet trash $30, pest control $6, water - based on usage.

  • What payment methods are accepted?

    Online payments are accepted in the form of check or credit/debit card, with the option to set up AutoPay. Check, cashier's check, and money order payments can be dropped off at the leasing office.

  • Are late fees charged for late rent, and when?

    Late fees of 10% are added on the 4th of every month.

Resident Policies

  • What is the guest policy?

    Two-guest maximum. Guests must be accompanied by a resident at all times.

  • What is your smoking policy?

    We are a non-smoking community. Smokers must be a minimum of 20 ft. from the community at all times.

Amenities & Community Features

  • What are the hours of operation for amenities (pool, gym, clubhouse)?

    Gym 24/7, pool 10AM - 10PM.

  • Are there community events or resident programs?

    A minimum of two resident events per month.

Parking & Transportation

  • Are parking permits required?

    No, parking permits are not required.


Utilities & Services

  • How do I set up electricity, water, and internet?

    There is no need to set up water; billing will begin two months after residency. Electricity is set up with Tri-County Electric prior to move-in. Spectrum and Fiber First are our internet providers, and contact information for both reps is provided in the welcome letter.

  • What internet or cable providers service the community?

    Spectrum, Fiber First.

  • Is renters insurance required?

    Yes, renters insurance is required.


  • Is trash, recycling, and pest control provided? If yes, what are the fee costs?

    Valet trash $30, pest control $6, water - based on usage.

Maintenance & Community Support

  • Is emergency maintenance available 24/7 and how do I submit an emergency maintenance request?

    Yes. To reach our emergency maintenance service, dial 817-745-5000. When you hear the prompts, choose option 3 for maintenance and 2 to page them out for your emergency. Please do not choose option 1, as this will leave a message for the team that will be checked during the next business day.

Accessibility

  • Are accessible (ADA) apartments available?

    Yes, we offer ADA-accessible floor plans.